Privacy policy

Effective Date: April  7, 2022

Thank you for visiting Kitchen United online. We respect the privacy of visitors to our Website(s). This Privacy Policy describes how Kitchen United (“Kitchen United”, “KU” “we” or “our”) uses and discloses the personal information we collect from the Website (the “Website”) and our mobile application (the “Mobile App”).

This policy applies to the Website, Mobile App and any other websites operated by Kitchen United. Your use of the Website and or Mobile App constitutes your acceptance of this Privacy Policy and your consent to the practices it describes.

The Information Kitchen United Collects

Kitchen United collects both personal and anonymous information from you when you visit our Website and/or send us information. Kitchen United only obtains personally identifiable information such as your name, email address and payment card or other information when you provide it voluntarily. We may collect information you share, post or provide on either the Mobile App or Website and we may collect information about your food order, including items purchased, payment method and billing information. Personal information may be also be collected from you if you register for promotions or offers conducted through our website, in-store kiosks or mobile campaigns.

This information will be used for the purposes for which you provide it. We may also use this information to communicate with you from time to time for other purposes, such as to create personalized promotions by combining your personal information with non-personal information about you, such as the amounts and types of purchases you make or any benefits you receive through our programs.

In addition to personally identifiable information about you, Kitchen United may collect aggregated data or anonymized data that does not directly identify you. For example, we may automatically collect website use information, such as information about your Internet service provider, device type, screen dimensions, your operating system, browser type, domain name, Internet protocol (IP) address,  general region (based on IP address), your access times, the website that referred you to us, the Web pages you request, and the date and time of those requests.

How We Use and Share Your Information

KU may use information about you for a variety of reasons, including to process and fulfill your online orders, made directly through our Mobile App or Website or through a Third Party Delivery service or Restaurant in our Kitchen Center.

KU may share anonymous information for any legitimate business purpose allowed under the applicable laws and regulations without consent or notification. KU only shares personal information about a customer with third parties who are needed to fulfill your request for service, including trusted vendors, restaurant partners or other organizations. We may share some or all of your information with affiliated companies, in which case we will require these affiliates to provide at least the same degree of protection for your personal information as we do under this Privacy Policy.

KU uses its best efforts to protect your personally-identifiable information and privacy. We do not sell, transfer or disclose your personal information to any third parties other than for the limited purposes described in this policy.

How We Protect Your Information

Kitchen United protects your information using technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. Some of our safeguards include data encryption, firewalls, administrative controls and physical access controls. When highly sensitive information (e.g. credit card information) is transmitted by you through either our Website or Mobile App, we encrypt that transmitted information using Secure Socket Layer (SSL) protocol. We understand that despite utilizing security technologies and procedures to maximize the safeguarding of personal information, no system can be guaranteed to be 100% secure.

California Privacy Rights

California law permits California residents the right to request certain details about how their information is shared with third parties and, in some cases, affiliates, for those third parties’ and affiliates’ own direct marketing purposes. Under the law, a business must either provide this information or permit California customers to opt in to, or opt out of, this type of sharing. You may request a notice by submitting your request by sending a letter to Kitchen United, 25 Valley, Pasadena, CA 91105.

Children’s Privacy

The KU Website and Mobile App are designed for use and directed towards individuals aged 13 and older. Kitchen United does not intend our websites to collect personal information from kids under the age of 13. We urge parents to supervise their children’s on-line activities. Although our website is not intended to collect personal information from kids under the age of 13, if we discover identifiable information from an individual who indicates that they are, or we have reason to believe is under the age of 13, KU will delete such information from its systems. To review any personal information that your child may have submitted to KU, or to ask us to delete that information or to stop further use of the information, please submit this information to us at


We use cookies for a variety of purposes to improve and personalize your visits to our Website or Mobile App. Cookies are small pieces of data that a web server send to be stored by your browser on the hard drive on your computer. These cookies will allow us to recognize your computer or device while you are using our Website or Mobile App – helping us to remember important information that will make your use of the website more convenient. Cookies help us to track the total number of visitors to our websites on an anonymous aggregate basis. Cookies also enable us to remember you when you return to our Website or Mobile App. Options in your web browser can notify you when you receive a cookie or prevent a cookie from being sent. It is important to remember, if you disable cookies, you may not be able to use certain features of the Website or Mobile App.


Our website or Mobile App may offer links to sites other than those maintained by KU. These websites, including social media sites, have their own policies. If you visit a linked site, you become subject to their policies. We encourage you to read their privacy policies if you intend to use their sites and applications.

Your Rights

KU respects your privacy and wants you to have control over how your personal information is used. Subject to local law, here’s how you can control your personal information:

  • You may revoke your consent to the collection and use of your personal information at any time.
  • You can request us to erase or block the use of your personal information.
  • You can inform us of any changes to your personal information or have us correct any information we have about you.
  • The exercise of your rights is free of charge.

Privacy Policy Updates

This Privacy Policy is subject to revision and is in effect on the date noted at the top of this page. If any changes have been made, we will post the updated policy on this webpage. Continued use of the Website following notice of any change shall indicate your acknowledgement of such changes and agreement to be bound by the revised terms of our Privacy Policy.

Contact Us

We welcome your comments, questions and concerns about how we collect, use or share your Personal Information. Contact us at or by phone at (626) 389-3500, or by mail at Kitchen United, 25 Valley, Pasadena, CA 91105.

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We respect your privacy and will never share your personal information with anyone.

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