Insights
KU regularly publishes industry insights from our team of restaurant and tech veterans to help our partners and future partners thrive. Take a look!
May 1, 2018 Insights
How To Respond To Reviews
If you want to read the article containing the original review you can find it here. I recently read a story about a restaurant owner who got so distraught with a “bad” Yelp review that he got the reviewer’s address off of the delivery service’s tablet and called her several times and then went and […]
April 25, 2018 Insights
5 Design Trends Every Restaurant Must Incorporate
As Chief Development Officer at Taco Bell, I changed the way our restaurants showed up in the world – and I talked a lot about why. The restaurant exists for the consumer to enjoy, and changing tastes mean changing restaurants. These five trends are critical to include if you are designing a new restaurant today. […]
April 19, 2018 Insights
Delivery Is The New Drive-Thru
Originally posted on QSR Magazine’s Outside Insights section. Millennial consumers are redefining convenience, and as they do, they will redefine our landscape. Red’s Giant Hamburg of Springfield, MO is credited with opening America’s first drive-thru restaurant in 1947. Popularized by In-N-Out shortly thereafter and eventually made commonplace by McDonald’s and a host of other Quick […]
April 19, 2018 Insights
From Zero To Awesome: Turning Food Preparation Into An Enterprise
Kitchen United’s first commercial kitchen space in Pasadena, CA opened this week. It’s an exciting step to see the proof of concept come to life and get such great feedback. The space is fully rented out, and every chef we talk to is intrigued by the idea of being able to efficiently serve delivery, takeout, […]
April 19, 2018 Insights
Why We Share Our Kitchen
Right out of the gate it’s important for me to confess that I’m a bona-fide, died in the wool foodie. It started in my mom’s kitchen growing up, where the smells of special dinners always piqued my interest, but it didn’t really start to become a creative outlet until I was married, working, and coming […]
April 19, 2018 Insights
The Evolving Food Delivery Landscape
The Landscape: I’m in my 40s, single, live in LA, and don’t cook. I often come home from work late, tired, and hungry. A few years ago, I would have probably been eating a lot of pizza. In fact, a few years ago, I was. But that’s all changed. I’m now a loyal customer of […]
April 19, 2018 Insights
How Restaurants Need To Rethink Food For Delivery
Food in motion has come a long way since the beginning of deliveries, but it took a long time to get where we are at the moment. However, the true evolution of food delivery has just begun and as we move forward from the days of pizza boxes and Chinese food containers and into the […]
April 19, 2018 Insights
How To Make Third-Party Delivery Work
This is a different perspective on my thoughts from the article How Restaurants Need To Rethink Delivery, which originally ran in Modern Restaurant Management. I think the first big thing we all need to understand is that delivery is here to stay. Its current form may be new — or newer — but honestly in […]
