Insights

KU regularly publishes industry insights from our team of restaurant and tech veterans to help our partners and future partners thrive. Take a look!

Adoption Curves – How Businesses Drive Consumers to the Tipping Point

October 29, 2019 Insights

Adoption Curves – How Businesses Drive Consumers to the Tipping Point

By Kitchen United COO Meredith Sandland  — Malcom Gladwell popularized the academic concept of adoption curves. In an adoption curve, the percent of the overall population that engages in a particular behavior (e.g., purchase, style trend, diet, etc.) starts very small, rapidly accelerates, then slows down as the last few folks come in. This pattern can […]

The Why Behind KUU

September 16, 2019 Insights

The Why Behind KUU

By Kitchen United CEO Jim Collins — Almost five years ago I bought a restaurant in Montrose, CA near my home. On an early New Year’s morning, I unlocked the back door and walked up the stairs into what turned out to be an amazing journey. When I walked into my own restaurant kitchen for […]

Changing the Recipe of the Workplace: Keeping Quality Talent

August 2, 2019 Insights

Changing the Recipe of the Workplace: Keeping Quality Talent

Keeping talent is just as important as finding talent. In 2016, the annual employee turnover rate in the restaurants and accommodations sector was a whopping 73%, according to The United States Bureau of Labor Statistics’ Job Openings and Labor Turnover Program [JOLTS]. The cost of losing and replacing one hourly employee can be as high […]

Changing the Recipe of the Workplace: Finding the Right Talent

August 2, 2019 Insights

Changing the Recipe of the Workplace: Finding the Right Talent

Despite the continuing worker shortage and rising labor costs, finding quality talent is still possible. It just requires a different approach, one that identifies new opportunities to develop and communicate your company’s overall value proposition, and the utilization of technology and intentional processes to search for ideal candidates.  This can be accomplished in a few […]

Digital-Native Vertical Brands Like Bonobos Led the Way for Digital-First Restaurant Brands

June 4, 2019 Insights

Digital-Native Vertical Brands Like Bonobos Led the Way for Digital-First Restaurant Brands

By Kitchen United COO Meredith Sandland with VP of Consumer Marketing Mike Mirkil — Consumer Goods have experienced an explosion in “digital-native brands.” These brands, defined by Bonobos CEO Andy Dunn are “born on and primarily experienced via the internet [and] features a vertically-oriented business model which combines the margin of the retailer and brand.”   Digital-native brands […]

How Becoming a Digital Brand Can Lead to Success in the World of Off-Premise Dining

May 22, 2019 Insights

How Becoming a Digital Brand Can Lead to Success in the World of Off-Premise Dining

By Kitchen United CEO Jim Collins In my role as CEO of Kitchen United I am constantly in touch with operators of large and small restaurant chains who are all facing the rapidly changing world of delivery, catering, and consumer pickup, collectively called off-premise dining. There are a few restaurant companies who are flourishing with […]

Insights Newsletter – March 2019

March 18, 2019 Insights

Insights Newsletter – March 2019

In the KU Insights newsletter we break down industry trends and give an insider view of what’s happening in the world of KU. Here’s a look at the takeaways shared in our March 2019 Insights Newsletter featuring commentary by the KU leadership.  — 1. WSJ warns of marketplaces taking over consumers’ brand loyalty. Read the […]

How Are Innovations in the Delivery Vehicle Going to Change Food Delivery?

March 18, 2019 Insights

How Are Innovations in the Delivery Vehicle Going to Change Food Delivery?

By Kitchen United Executive Vice President of Information Technology, Jessi Moss and Vice President of Operations, Carl Orsbourn.  — Over the last couple years, we’ve seen a flood of investment into the development of new last-mile delivery vehicles. Zume Pizza received a $375M investment from Softbank for its revolutionary pizza-warming truck (soon after, Pizza Hut […]

Food Delivery for All Generations

March 12, 2019 Insights

Food Delivery for All Generations

By Kitchen United COO Meredith Sandland with VP of Consumer Marketing Mike Mirkil — You can tell a lot about a person by their reaction to the idea of restaurant food delivery. Those in their 20’s and 30’s (Millennials) say “Oh, yeah, I use that all the time.” Those 45-65 have usually heard of it, […]

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